Documentation Whatever the version of the plugin, make sure you are using the same version of the twilio CLI. If
Category: Twilio
Twilio Call Back
Trigger Studio Flow from an outbound call: https://support.twilio.com/hc/en-us/articles/360007778153-Trigger-a-Twilio-Studio-Flow-Execution-via-the-REST-API Implement Click to dial https://www.twilio.com/docs/flex/developer/voice/dialpad-click-to-dial
Twilio Example Code
Supervisor complete associate tasks – has code that lists all workers an get their associated tasks from state
Twilio Notes
Capturing task events in event (not action) https://twilio.github.io/twilio-taskrouter.js/Task.html#event:completed__anchor task.on(‘wrapup’, ()=>{}); task.on(‘completed’, ()=>{}); Task list filter by workflow name: note:
Twilio Local Debugging
Turn on location debugging for all agents in an account: (currently there’s no option to only turn it on for
Twilio Event Streams
Event Streams API Trust that your events will be queued if your system goes down and delivered as soon as
Twilio Chat and SMS Transfers for Flex
Github plugin code: https://github.com/twilio-professional-services/plugin-chat-sms-transfer Twilio UI reference https://assets.flex.twilio.com/docs/releases/flex-ui/1.27.0/ChatOrchestrator.html https://www.twilio.com/docs/flex/release-notes/ui-release-notes
Flex UI Manager Insights Client
Twilio Sync Javascript Client Library APIs: Documents Lists Maps Message Streams Live Query Instant Query https://www.twilio.com/docs/flex/developer/ui/manager#insightsclient Live Query Language https://github.com/twilio-professional-services/plugin-flex-pending-tasks-view
Twilio Flex UI
MainHeader Documentation Components Messaging MessagingCanvas Voice ParticipantsCanvas TeamsView Filters…etc Agent DeskTop View <–very useful
Twilio Useful Links
Connect/disconnect voice client https://twilio.github.io/twilio-client.js/classes/voice.connection.html Turn on dual channel recording using studio flow widget https://www.twilio.com/docs/flex/developer/insights/enable-dual-channel-recordings IVR reporting Using Studio and Flex